Client Stories

"To Dana,

Arm is fantastic.

I was able to use the greifer with chores and yard work with great ease and accuracey.

I still need practise using the co-contract to switch to wrist but gettin better each day.

Moving between grips with the taska is reliable. As for smoothness and control, I'm curious as to how my hand works compared to the loaner. The greifer is far more precise. Overall very happy though.

Thanks again. Great job!!

Say hi and thank you to Malena too, please.

Cheers."

From "Joe" at Vancouver Clinic

"From the very beginning, when we first reached out to Pentland’s, they truly provided a level of care and attention that was essential for your family. For parents of a child with a limb difference, the process of understanding prosthetics can be daunting. However, the team at Pentland’s not only guided us through the technical aspects but also helped us emotionally. They have been so supportive and take the time every appointment to ensure that all questions are answered with patience and clarity. This isn’t just about fitting prosthetics—it’s about building trust and partnership with the family.

The welcoming, unassuming nature of the staff creates an environment where we felt comfortable asking any question, no matter how small, and that made a difference. The first few steps in this journey can be overwhelming, and having a team that’s not only knowledgeable but also genuinely caring makes all the difference."

From "Kimberly Coates" at Vancouver Clinic

"Went for an AFO adjustment recently and I was in and out inside of an hour and splint feels perfect. I have been using Pentland for almost 20 years and have always been completely satisfied, they really know their stuff. 5 out of 5 stars, would highly recommend"

From "Gary" at Vancouver Clinic

"To Shaughn Reilly and the Pentlands Team
Firstly, a huge thank you to Shaughn Reilly. It has been a struggle for me to find the right place and someone to address my needs regarding my disability. My left leg was mangled in an accident and is now permanently two inches shorter. My left foot is also permanently skew with a fused ankle."

From "Rose Hart" at Vancouver Clinic

"The orthotic service i received is great! Shaughn Reilly was my Orthotist and he took such good care of my situation. He explained each part of the process clearly and was very knowledgeable. Would definitely recommend"

From "Eesha" at Surrey Clinic

"My friend, who lost his leg, recently got his prosthetic from the Surrey office, and it's been an incredible journey for him.

The Surrey clinic is super convenient, located right next to Surrey Memorial Hospital, just a minute's walk away - it couldn't be easier to get to. The real standout at this clinic is Iris, the prosthetist. She's incredibly friendly and professional, making the whole process smooth and comfortable for my friend.

The quality of the prosthetic leg is top-notch, fitting perfectly and helping my friend get back on his feet, both literally and figuratively. The service from start to finish was outstanding, mirroring my excellent experience in their Vancouver office.

For anyone in Surrey needing a prosthetic, I highly recommend Pentland's. Their expertise, combined with their convenient location and wonderful staff like Iris, makes them the best choice in the area."

From "Alison" at Surrey Clinic

"I visited the clinic few months back and from the first day I felt very welcomed here, Eesha, Tim, Ricky(who casted me a new prosthesis) and all the staff here are very warm. I was already using a prosthesis when I saw Ricky, I explained him what I actually want from the new one and after lot of discussion and changes, we were there and I am very happy with the final product. Eesha assisted me with payment when I was not in a good financial shape. Tim is always there with a smile to welcome.😀

Overall kudos to the team and especially the technicians who works in the background. 👍🏻👍🏻 great job done guys.

Thank you & love from Alberta to you all.😜 ❤️"

From "Moses Dass" at Vancouver Clinic

"I went for a consult this week and met Eric. It was a great experience he was professional, knowledgeable and patience. After assessing my issue, he knew that he did not have a product that would resolve it, but he still spent time to review options with me and make future suggestions. He did all this in a free consult. That is client focused care, i couldn’t ask for anything else."

From "Jeff K" at Vancouver Clinic

"I have been a client of Pentlands since 2007. When I was preparing for my below knee leg amputation I was looking around for a prosthetic place and a prosthetist. When I walked into Pentlands, I had a feeling of calmness and peace right away, after meeting Dana and having my assessment with him, the care, friendliness and professionalism that he gave, I knew I found the perfect prosthetist and place for me to be. Dana had prepared for my amputation even before the day of my surgery, and he was in the surgery room with the surgeon to put on a post-op prothesis system and soon as the surgeon was finished doing his part, which would help my limb health better, and more quickly. From that day on, Dana quickly became family to me, like a big brother, providing friendship, care and love on everything he did to help me. It wasn’t long before I had developed great friendships with the rest of the staff at Pentlands and felt so cared for by the way they all took me on and made me feel apart of the Pentlands family. Dana gave and provided me with such amazing care, professionalism, love and friendship for 13 years and he would go out of his way to help me with my needs and issues. About 4 years ago, I went to see Dana for an issue with my leg, and as I sat at Dana’s bench I saw a new prosthetist in training at the bench next to him, a wonderful lovely lady named Leah…only to find out that 2 yrs before, that I was Leah’s volunteer patient at BCIT when she was there doing her training. When we both recognized each other there were smiles, laughter and hugs. This was a good setup for Dana to move me over to Leah for her to learn on me and gain valuable experience and knowledge being trained by Dana. From that day, Leah became my prosthetist, and I feel so grateful for it as Leah and I had met a couple years earlier and knowing that she has been trained by Dana, I am being left in great hands with her. And our friendship has flourished and Leah is doing such great work for me. With all the new staff at Pentlands, the warmness, friendliness and care you get from everyone there, makes Pentlands a great place to be, you always feel appreciated and welcomed. The staff truly care about you. Thank you Pentlands for all the great years, and here is to many more 🙏🏼❤️"

Message on Facebook from "Martin Thomson" at Vancouver Clinic

"My experience at Pentland's has been exceptional. The service Leah and the team provided me was personalized. Every question was answered, every step explained, and the follow up is always there, talk about attention, Pentland's is the definition of attention to the client. Thank you very much guys."

From "Pedro Briceño" at Vancouver Clinic

"Customized perfect prosthetics every time, super service, great one on one experience, and amazing attention to detail. since 1993 I have used Pentlands for my Prothetic Legs and would never change."

From "Steve Harris" at Vancouver Clinic

Google Review Links: Vancouver, Surrey & Prince George

Kathleen Stuart

"I am writing this letter to help clarify the positive benefits I have received from the use of my knee brace.

Before I began wearing the brace, I was in constant and immense pain. I was often in tears from the pain and from feeling that I couldn’t do things I wanted to do, both in my daily life and also special activities. I started becoming depressed from the chronic pain and inability to do so many things both at home and work. I required cortisone shots to help manage the pain.

I was unable to walk without a cane and I couldn’t straighten my leg out. I could no longer go to the gym or aquafit classes and could no longer walk my dog. I could only go up and downstairs by scooting on my bum. Even with using the cane, I could only walk short distances and I had to walk very slowly. I put on weight, which was, in turn, harder on my knee. It was much more difficult to do my job because I work with infants and toddlers. I had a very difficult time getting up and down on the floor to play and supervise them. I had a difficult time carrying them and supervising outdoor play (where I had to be on my feet and able to help any child who needed it).

After I began wearing the brace,I have less knee pain and haven’t needed cortisone shots in over a year. I do not need to use a cane and I can walk faster, and further. I can do stairs easier and stay upright while doing them. I can walk my dog again; I can ride a bike, and I have gone back to aquafit as well. I have lost a total of 63 pounds! I am having a much easier time at work as well. I can get up and down off the floor much easier and am able to supervise outdoor play (even take the children on walks around the neighbourhood.

In short, the knee brace has given me my life back. I am healthier, happier and in far less pain!

Sincerely,"

Anonymity

“What can I say about a company that I just recently became involved with? Better yet, what’s not to say? I recently became an amputee as of November 2013, due to a work accident. There are a lot of emotional mountains that unfortunately came with this life-changing event. From the very first time my wife and I walked into this clinic, we were both set at ease with the kind, compassionate care that was shown to us.”